Here’s how the “No Regrets Carpet Guarantee” works: if at any time during the first 30 days after installation you decide you don’t like your new carpet for whatever reason, just let us know. Carillon will replace the carpet one time, free of charge, with another style of equal or lesser value. You only pay the additional labor cost. Of course, if the new carpet you select costs more, you simply pay the difference.The No Regrets Carpet Guarantee does not apply to custom-color orders or any wool or woven products.
We offer this powerful guarantee because you’re going to have your new carpet for a long time and we don’t want you to have to live with a choice you’ll regret. We want you to be thrilled with your selection. If you walked into any other flooring store and asked them for a guarantee like this, they will probably laugh and tell you “no way!” So how can we offer such a powerful guarantee?
Because we are completely committed to your satisfaction and absolutely confident in the quality of our products and services. You will be, too… We guarantee it!
Buying carpet is not like buying any other piece of interior décor, such as a sofa or a lamp. Why? Because unlike other products, carpet is installed in your home. This makes the installation critical. We offer a lifetime installation warranty on all carpet installations at Carillon. You never have to worry about something going wrong with the installation.
If it does, we’ll fix it free! And we’ll do it quickly (This warranty is only for owner-occupied homes and does not cover natural environmental issues out of Carillon’s control such as flooding issues, humidity issues, foundation issues, etc.).
Carillon’s installers are neat, clean, well-groomed, well-spoken and professional. They are well-trained and attend on-going educational courses on the newest installation techniques. They are guests in your home and they conduct themselves as such. They respect your home by using corner guards, walk-off mats and drop cloths. You’ll receive the highest quality installation in the business. And after they’re finished, they will leave your home as neat and clean as when they arrived!